Your data, your choice
Delete your Lutri account.
A Lutri account is optional. It only lets one purchase unlock Full Access on more than one device. You can delete it at any time, in the app or on this website.
Three ways
Choose how to delete it
In the app
Open Settings, then Your purchase account, then Delete purchase account, and confirm with your password or your Google account.
On this website
Open the purchase account page, sign in, choose Delete purchase account, and confirm with your password or your Google account.
By email
If you cannot sign in, write to support@lutri.app from the address on the account. Include the subject Lutri account deletion, and your support ID from Settings under About if you have one.
What happens
What deletion removes, and what it does not
The Privacy Policy has the full detail on how long each kind of information is kept.
Removed
- Your sign-in at Google Firebase Authentication: the email address, the sign-in credentials or the link to your Google sign-in, and the account ID.
- The connection between that sign-in and your purchases, so signing in on another device no longer shares Full Access.
- Any website session in the browser you used to delete it.
Not affected
- Your photos, videos, audio and search index. They never left your phone. Clear search index in Settings, or uninstalling Lutri, removes the index.
- Your subscription. Deleting an account does not cancel billing, so cancel a renewing plan in its store first.
- Purchases made in the App Store or Google Play. They stay with your store account and can be restored there.
- Billing records that Stripe, RevenueCat or the stores must keep for legal and accounting reasons.
- Optional analytics, if you turned it on. Google keeps that usage data for two months, separately from any account.
Questions
Before you delete
More on this in the Privacy Policy and on the support page.
Is deleting an account immediate?
Yes. Once you confirm, the sign-in profile is deleted straight away and the deletion cannot be undone. You can create a new account later, even with the same email address.
Will deleting my account cancel my subscription?
No. Billing is handled by the App Store, Google Play or Stripe, so cancel a renewing plan there first. Signing out, deleting an account or uninstalling the app does not cancel billing.
What if I bought on the website?
A purchase made on the website is attached to your purchase account. After the account is deleted there is no way to sign in to it, so write to support before deleting if you want to keep that purchase.
I cannot sign in. How do I delete my account?
Use Forgot password on the account page to get back in, then delete it. If that does not work, email us from the address on the account and include your support ID if you have one.
Another privacy request?
To ask for access to, a copy of or deletion of other information, or to use any other privacy right, write to support@lutri.app. We answer within the time the law requires, usually 30 days.